AG Jeans Reviews

1.7

/5.0

13 customer reviews

15 %

reviewers recommend

AG Jeans

AG Jeans, known for its premium denim and casual wear, is rated 1.7 out of 5. The rating reflects how fashion-conscious individuals and eco-friendly consumers view their experience with AG Jeans. Reviews of AG Jeans are verified before publication.

How would you rate AG Jeans?

13 Reviews on AG Jeans

by Lorraine D.

Jul 06, 2022

Buyer beware

I have had several pair of AG jeans and have liked them alot--good quality, good fit. I just received a pair on sale that I got online, Alexxis Slim, high rise. I held them up, turned them around and at the back of the knees, the jeans are heavily creased--I counted 10-11 creases on both knees. Such a far cry from the image projected from their glossy models wearing the jeans.

I just now read other reviews (too many) about poor customer service on returns. My conclusion? Buyer beware. Your new jeans on sale may, in fact, be used.

Another tip to AG Jeans: Your poor customer service will one day come back to bite you.

by Johnson168

Jun 07, 2022

Charge shipping for return

They charge you shipping cost for return which is ridiculous. All other companies do free return. Bad service! Not recommended.

by Darrell Byrd

Jan 11, 2022

If I could, I would give it a negative two.

The worst customer service experience I've ever had.

I bought an online gift card for my father for Christmas, that was never sent to him. I continuously called the company, spent long periods of time just waiting on the line, even hours without answer. Finally, after over a week, I got a hold of a customer service person. At this point, I wanted a refund since it was January and past Christmas, and the gift was never sent. They told me they don't do refunds on gift cards which isn't indicated anywhere on their terms and conditions, nor anywhere on the website. The person told me that they would send the gift card to him again and never did. I now call almost three weeks after my initial purchase to dispute the charge once again, and they still didn't offer me a refund or any type if accommodations, and sent me the gift card during the call, pretending like it was already sent prior.

This business is trying to scam you. I am very disappointed, because I loved this brand for what they make.
Take this into consideration and don't shop there.

Below: email confirmation I received while being on the call

by Tiffany H.

Dec 23, 2021

Very shoddy return practices

I have bought jeans from their website and experience extremely shoddy customer service in terms of returns. They seem to try every trick in the book to not return your money. I returned the jeans I bought and did not hear back anything for a whole month, by which time I had forgotten to check for the refund of this return. When it finally struck me, I checked and saw no refund so I contacted the customer service, only to be told that there was some issue with the labels on my return and so they could not except the return. When were they going to bring this up with me or were they just happily going to keep 500+ dollars plus all the clothing for themselves? They finally sent it back to me and the entire box was torn apart and the clothing was falling out. I re-contacted customer service and they kept harassing me and asking for photos of some label, I sent them all the photos of all the labels that were on the clothing and then they said oh OK thank you we will send you a return label to send this back to us again. Made absolutely no sense to me and it took me over four months to get my refund. Never buying from this shop again, I don't care about the quality, there are many good quality clothing stores in the world, but one with Shoddy practices is off my list

by Ethan173

Dec 17, 2021

Return policy is horrible

Return policy is horrible. My order number is not recognized. No one answers the phone. No one answers the chat on line either. Horrible. Will never buy from them online again and I like their jeans but this is crazy.

by Darlene Murray

Dec 06, 2021

Great jeans but horrific customer…

Great jeans but horrific customer service. Their return policy sucks. They don't have customer service. No one picks up the phone and you can't leave a message because the mailbox is always full. The way they name colors and models are extremely confusing. I ordered two pairs but they are not what I thought. The only way to buy an AG Jeans is to go physically to the store. As much as I hate Amazon, they still have the best customer service, unfortunately.

by Robert132

Oct 21, 2021

Do Not Order Online as you are not able…

Do Not Order Online as you are not able to return for any reason. This is not made clear on their website and only when you find you need to return the item do you find out this is not possible. How is this legal. This is the problem with ordering fro the US and not a euro country who have much stricter consumer protection legislation. Unfortunately it appears no such thing in the US.
This is appalling and shocking policy for a big brand like AG. In my view it amounts to miss selling. The retail sector may be struggling but this does not excuse this sort of behaviour.
I am really angry as these jeans cost so much and when they don’t fit and you want to return them it’s literally burned money. I am writing this to help stop others falling in the same bear pitt.

by Theodore S.

Aug 09, 2020

Great Clothing Horrible With Returns

We have been loyal customers of this brand for many years (since the beginning) Fast forward to these modern times where everything goes on sale but nothing is returnable. Be VERY careful of what you purchase here. Make sure it fits and it's to your liking because everything seems to be 'final sale' in certain aspects of the website. This is not the 'customer service agent's doing, this is the company itself and their higher ups. The customer service is outstanding and responsive and have been nothing but gracious to us and apologetic. They (e commerce customer service agents) hope to change the policies and loosen up the reigns from corporate on the final sale items. They understand how 'online only' shopping can be dicey for many and since we are relying on that these days, it's always a gamble. But again, the brand is some of the most gorgeous products and denim you can find and customer service is top notch (don't get mad at the messengers) Possibly look to Nordstrom for your AG needs if you are unsure of product fit since at least Nordstrom the return policies are looser. Other than that you cannot go wrong w/ AG quality. It's some of the best out there.

by Ricardo Perez

Aug 02, 2020

I love their clothing but no returns? are they high?

I love their clothing, wonderfully made. But over the past three months they have had this horrendous "no return/no refund" policy. If you purchase something that does not fit or perhaps is not to your liking, you're pretty much stuck with it. Be very careful of the 'sale items' that are 'no refunds or exchanges'/Final Sale. For some odd reason (we think it's due to the current lack of business in retail) they are completely strict on this policy and will not budge. Earlier on we had a return where the 'tag fell off' (item was just tried on..it's not our fault the tag was placed on the item in a faulty manner) and mind you we spent over 2k over the past two years on this brand as dedicated patrons, we were alerted and told that we 'sent back a 'used' item that has been worn and since then was told that was the reason why they cannot make any exceptions with a recent purchase of something that does not fit. BE very careful of what you buy...in fact, buy it elsewhere where the return policies are more looser (i.e. nordstrom, bloomingdales etc) Customer service has also gone down hill with a tad rudeness factor to add insult to injury...No returns in an era where where consumers are forced to shop from home? seriously?....

by Julia H.

Feb 11, 2017

AG Jeans treats online customers badly!

I ordered 3 pair of jeans from AG online. Two pair came which I almost immediately returned. One pair never came. When called, AG customer service stated that the jeans were out of stock and I was not charged. Wrong: a paypal and "posted not pending" Amex charge for 3 pair of jeans disproved that statement. Then they did not communicate with me about or issue a refund for the two pair of returned jeans. Customer service was very snippy and kept telling me that I was not charged for the missing pair. I have provided the invoice and UPS return confirmation to Amex who will dispute the $622.37 charge for all 3 pair of jeans with AG. This is the worst customer service of any online store that I have ever purchased from. Generally online merchants are friendly and efficient. AG is not. Avoid buying from them.

AG Jeans Q&A

Are there other similar companies to AG that are less expensive or better?

Paige Denim (decent stretch, overall great quality of product), DSTLD Denim (similar in stretch 'recipe', very durable) Both these lines might save a bit of money during their promo's and sales (which are more frequent) The other company we recommend is Everlane (new denim line that's up there in price but not as extreme) To go a step further into 'fast fashion territory' try Express or American Eagle, but be warned. Sizing inconsistencies abound.

by Ramirez - August 09, 2020

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Why do my 200 USD AG jeans are falling apart after only 18months??

Some of their product seemed to be 'streamlined' and made elsewhere (perhaps in the 'fast fashion' manufacturing plants?) I noticed the quality in some items is not the same as it was say, three years ago... we have items from then that just lasted so long (henleys and t shirts, and three pairs of jeans) and they are still in excellent condition. Lately we noticed the stitching and overall 'feel' of the clothing is almost akin to something we'd get at Target or Kohl's. Upon doing some research we find many of these designer brands have shifted their manufacturing to a cheaper form of oversees labor or division, and we all know what happens when a company does that... disposable fashion you have to buy again next year. Quality going downhill and a lack of 'making things right' (no returns or exchanges) is a sign they are desperate for business numbers... we as the customer, suffer in the process unfortunately. (Try Paige Denim... they're pretty good w/ returns and their 'stretch denim' is manufactured rather well)

by Gloria F. - August 09, 2020

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